Refund & Returns Policy
Returns due to change of mind, preference, or normal wear-and-tear are not accepted.
1) Eligibility
- Item arrived damaged (e.g., broken, dented) or defective due to manufacturing issues.
- Claim submitted within 7 calendar days of delivery.
- Clear photo/video evidence of the issue is provided.
2) How to Start a Return
Please email our support team with the subject “Return Request - Order #<number>”. Include:
- Your order number and contact details.
- A brief description of the problem.
- Photos or videos clearly showing the damage or defect.
Support email: [email protected]
3) Review & Approval
We’ll review your claim and, if approved, share return instructions (or arrange a pickup, if applicable). Please keep the original packaging until your claim is resolved.
4) Refunds & Replacements
- Refunds are issued to the original payment method within 7 business days after we receive and verify the return.
- If the item is unavailable, we may offer a replacement or store credit for the item’s value.
5) Shipping Costs
If the issue is confirmed (damaged/defective item), Tool Wonders covers return shipping. No restocking fees apply.